Operational cost approval in business cases

In Project management on October 30, 2008 at 9:27 pm

Hindsight is easy. I have been writing business cases for years and have just realised a fatal error. What happens where the person responsible for an ongoing operational cost for a project deliverable is not part of the business case process?

In most cases this doesn’t happen but I have just completed a project where our procurement and finance departments initiated a project, where one of the ongoing operational costs is an information systems cost. Long story short, the information systems team do not want to pay these ongiong costs as they have not budgeted for them.

I hope there aren’t too many others in this position, as it’s an embarassing one!

I have now updated our business case template to add a budget owner column for the ongoing operational costs, and added operational cost owners to the approval page.


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